Privacy Notice

What we need

No1 Home Emergency is a data ‘Controller’. We will collect basic personal data about you which does not include any special types of information or location based information.

This can however include name, address, email address, date of birth, landline/mobile telephone numbers, your purchase activity, your credit or debit card information or other payment information, and information you give us when speaking to our customer services team, when you engage with our social media platform (for example by tagging us in a post on Facebook).

All of this data is held electronically as we phase out paper records.

Why we need it

We need this information in order to fulfil a quotation, contract and analyse the services which we provide. We will not collect any personal data from you we do not need in order to provide services to you.

What we do with it

All personal data is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is located on servers within the Europe.

We have a Data Protection regime in place to oversee the effective and secure processing of your personal data and have implemented various strategies, controls, policies and measures to keep your data secure.

We protect your data by using encryption techniques and use other safeguards such as firewalls and password protection.

We will use your personal data to provide you with the information, products and services requested or purchased from us, and to communicate with you regarding those products and services.

We may also use your personal data to measure how satisfied our customers are and provide customer service including troubleshooting.

We rely on our contractual arrangements or legitimate interests as a business to process your personal data, always ensuring that the balance between our interests and your rights is maintained.

We will only pass your personal information to third parties where necessary to fulfil obligations under your contract with us or where required by law.

If you would like information on how we use cookies, please see our Cookie Policy.

How long we keep it

We retain all personal information for the duration of your contract and for up to 6 years from the end date as required under current legislation. After this time it will be deleted, all paper records are securely destroyed. Information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

What are your rights?

You have a number of rights relating to your personal information which you can find in the Guidance from the UK Information Commissioner’s Office (ICO):

If at any point you believe the information we process on you is incorrect, you can request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Customer Service Team who will log your complaint so that the matter can be investigated for you. If you wish to opt out of any/all marketing activity or would like to speak to us in relation to any of your rights please contact our Customer Service Team.

You can contact our Customer Service Team on 0800 068 3387.

If you are not satisfied with our response or believe we are processing your personal data otherwise in accordance with the law you can complain to the Information Commissioner’s Office (ICO) via their website https://ico.org.uk/concerns or by calling 030 123 1113

Changes to this Privacy Notice

We may update this Privacy Policy from time to time. If we make any significant changes we will let you know but please regularly check this policy to ensure you are aware of the most updated version.

This Privacy Policy was last updated on 8th September 2020.

Cookies

We work in conjunction with a marketing partner Force24 to sometimes email promotional information and/or contractual information. Accessing promotional information and contractual information is often done via the Force24 Platform. Cookies are used on this Platform to monitor visitors and the type of material accessed. For more information please see our Cookie Policy.